We offer a ticket based support system with guaranteed one-business day response. This services comes with a cap on the number of incidents. You may use these incidents for a period of one year from the day of purchase. Email based ticketing support

• Next business day guaranteed reply
• 10 incidents per year
• €129

Email based ticketing support (Unlimited)

• Next business day guaranteed reply
• Unlimited incidents per year
• €500

Terms and conditions

The following terms and conditions are applicable to the ticket based customer service:

• The email ticketing support system is used to report and request assistance with any technical or user functionality related issue.
• The offered service allows one and only one registered email account to send user queries & technical incidents.
• The email ticketing support system is provided with one business day guaranteed response.
• If a more thorough diagnosis and remote assistance is required, related to a technical issue declared via the email ticketing support system, then the following terms and conditions are applicable:
• a. If the system malfunction is recognized as a system bug, then there is no other cost involved in fixing the issue
  
• b. In case the malfunction is caused by any other unidentified reason, and corrective actions are required then the applicable fee is offered at the special rate of 60€/hour (regular service rate 75€/hour) with a minimum charge of one hour
  
• c. The above mentioned terms are applicable only for our commercial editions (Enterprise, Educational, Community++)

* Incident refers to an issue reported and require support (user functionality, technical issue). We consider the use of one incident once the issue has been resolved, no matter how many emails are exchanged between the beneficiary and our technical support team

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